Affordable Internet for Qualifying Applicants

NEW! Important Emergency Broadband Benefit Program changes will take effect next year.  

Congress recently created the Affordable Connectivity Program, a new long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program.  

What’s Changing?  

  • The maximum monthly benefit will change from $50 per month to $30 per month for households not located on qualifying Tribal lands. The monthly benefit will remain at $75 per month for households on qualifying Tribal lands. 
  • Households have new ways to qualify for the Affordable Connectivity Program such as: receiving WIC benefits or having an income at or below 200% of the Federal Poverty Guidelines. 
  • Households that qualified for the Emergency Broadband Benefit due to a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating provider’s COVID-19 program will need to requalify for the Affordable Connectivity Program. 

You can still apply for the EBB! Households enrolled in the Emergency Broadband Benefit Program as of 12/31/21 will continue to receive their current monthly benefit during a 60-day transition period. 

More information about actions current Emergency Broadband Benefit recipients will need to take to continue receiving the Affordable Connectivity Program benefit after the transition period will be available in the coming weeks. 

The FCC is seeking comment on the changes enacted in the Infrastructure Investment and Jobs Act and will be adopting rules for the Affordable Connectivity Program. You can view the public notice here: 

About the Program

The Emergency Broadband Benefit is a temporary FCC program to help families and households struggling to afford broadband internet service during the COVID-19 pandemic.

The Emergency Broadband Benefit provides:

  • Up to $50/month discount for broadband service;
  • Up to $75/month discount for households on qualifying Tribal lands; and
  • A one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider if the household contributes more than $10 but less than $50 toward the purchase price.

The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.

Who is Eligible?

A household is eligible if a member of the household meets one of the criteria below:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, or did so in the 2019-2020 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020; or
  • Meets the eligibility criteria for a participating broadband provider’s existing low-income or COVID-19 program.

Check out for more information.

Three Ways to Apply:

  1. Contact your preferred participating broadband provider directly to learn about their application process.
  2. Go to to apply online and to find participating providers near you.
  3. Call 833-511-0311 for a mail-in application, and return it along with proof of eligibility to: Emergency Broadband Support Center, P.O. Box 7081, London, KY 40742.

Join us in the fight for fair and affordable internet

We all rely on broadband internet every day. And the global pandemic made access to high-speed affordable internet even more vital for our jobs, education and healthcare. But the truth is, millions of us don’t have access to internet service. And for those of us who do, it’s often unreliable and too expensive.

This isn’t just an access issue — it’s a civil rights issue. People without broadband access are disproportionately Black, Latinx, Indigenous, rural or low-income.

But together we can change that. Our library has joined with dozens of organizations on a groundbreaking Consumer Reports research project that could ultimately reveal whether Americans are getting what they’re paying for when it comes to high-speed internet service.

Click here to join us in the fight for a fair internet

Using the data collected in this research study, Consumer Reports will push companies and the government to change broadband internet for the better in the United States — making it more affordable and more accessible for everyone.

To participate, all you need is a few minutes of your time, an internet connection and a copy of your internet bill.

This information will help Consumer Reports determine whether internet costs and reliability vary because of where you live, because of lack of choice in internet providers, or because of exorbitant fees and charges. Your input couldn’t be timelier, as policymakers in Washington, D.C., are debating this summer whether to expand broadband internet access and make it more competitive, so we all have more choices of providers.

Let’s make sure our community is represented by participating in this project. It’s quick, easy, and you’ll also get to test your internet speed.

Thank you again for being a critical part of this important work and helping ensure we all have affordable, accessible high-speed internet.

The Broadband Together coalition takes privacy very seriously and actively works to secure your personal information. When you upload your bill, the files will be encrypted to help ensure that the information is protected and secure. Further, Consumer Reports’ analysis will only record relevant data including price, bundle, speed, zip code, and add-on fees.

The analytical tools will not record or store personal information from your bill. Bills will be securely deleted when they’re no longer needed.

The following data will not be collected from your bills: your name, phone number, security code/PIN, account number, billing information (other than your zip code), past due amounts or other personally identifying information are not part of the research scope. Consumer Reports will not extract this kind of information from your bill, or analyze any other information that’s not specifically needed for our research.

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